As more and more of us find ourselves in a job providing a service of one sort, or another, it becomes highly important that we recognize who is actually doing the favor in the transaction. The look and attitude I receive from the lady buzzing my hair at Great Clips often makes me feel that she is doing me the favor, but when I go for a massage at a more high-end joint the impression inverses.
Things break apart when both parties feel they are doing the other a favor, both leave feeling that something is owed them in the future. Conversely, things go extremely well when both parties feel like the other is doing them a favor, both leave feeling as if the transaction increased, or gave them, their value.
The Solution for Great Clips: Great hair stylist realize that their customers are doing them a favor by showing up, appreciating their talent, and paying their money. Great consumers realize that the hair stylist has worked long and hard on her talent, and that they receive the favor of their utmost attention to detail and dedication. Both people win.
Who does the favors in your profession?
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